Returns & Exchanges
At Quay, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all eligible eyewear and accessories. Items must be returned in their original condition, including all packaging and tags, to receive a full refund.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the return process and securely attach it to your package.
Pack and Ship
Place your items in their original protective cases and shipping box, then drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing